Feedback and Return policies

  1. 1

    Time for Feedback

    2. Time for receive and report feedback related to Honvietstore product is as below

    - In 24 hours with product like vegetable, fruit , seafoods, anti-inflammatory food, glitter cave

    - In 48 hours with product like drink, candy, flavour, dry foods

  2. 2

    Support return cases

    3. - Product is damaged through shipping.

    - Product is not like information provide on website

    - Orther reason that cause by the provider

  3. 3

    How to feedback

    4. When you find out your product have one of the above problems, you must record and reshot that product and contact to our customer services through below approach

    - Send email with Feedback product subject with the picture to email: [email protected]

    - Contact through our fanpage

  4. 4

    Time for money return

    5. After verify the feedback, we will start the return process. Depend on the card you use, it may take longer

  5. 5

    Money return for wrong payment

    6. In this case, client will responsibily for the transaction money